Privacy Policy
Last updated: October 30, 2025
In Plain English: We collect minimal data, use it only for providing your services, and never sell it to third parties. Your content remains yours.
1. Information We Collect
When you sign up for Hippynet services, we collect:
- Account information: Name, email address, billing address
- Payment information: Processed securely by our payment providers (we don't store card details)
- Service usage data: Listener counts, bandwidth usage, storage usage (to operate your services)
- Support communications: Tickets, emails, chat logs (to provide support)
2. How We Use Your Information
- Provide and maintain your streaming services
- Process payments and send invoices
- Provide technical support
- Send service notifications (downtime, maintenance, renewals)
- Improve our infrastructure and services
3. Your Content & Ownership
You own your content. We're infrastructure providers, not a platform:
- We don't claim rights to your broadcasts, podcasts, or audio content
- We don't monetize your content
- You control what gets published, archived, or deleted
- We're just storing and distributing it for you
4. Data Sharing
We do not sell your personal information. We share data only when:
- Required by UK law or legal process
- Necessary for payment processing (with our payment providers)
- You explicitly request it (e.g., migration to another provider)
5. Data Retention
We retain your data for as long as you're an active customer, plus 7 years for accounting/legal purposes (HMRC requirements). Your broadcast content follows the retention period you've selected (AutoPod plans, stream archives, etc.).
6. Your Rights (GDPR)
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion (subject to legal retention requirements)
- Export your data
- Object to processing
Contact us at privacy@hippynet.co.uk to exercise these rights.
7. Security
We implement industry-standard security measures including encrypted connections, secure datacenters, regular backups, and access controls. However, no system is 100% secure - we can't guarantee absolute security.
8. Contact
Questions about this privacy policy? Contact us:
Email: privacy@hippynet.co.uk
Phone: 0800 520 0073
Address: Hippynet Broadcast Technologies LTD, United Kingdom
